April 18, 2014

Emergency Management

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Emergency Communications – 911

For emergencies dial 9-1-1

Sterling City Non-Emergency
970-522-3512

Logan County Sheriff’s Office Non-Emergency
970-522-2578

911 Calls
If you have an EMERGENCY requiring immediate assistance dial 9-1-1 from any phone. This includes pay phones which does not require you to deposit money to dial 9-1-1. The Sterling Emergency Communication Center is responsible for answering 9-1-1 calls for the Sterling area and Logan County. They also dispatch for the Sterling Police Department, Sterling Fire Department, Logan County Sheriff’s Office, Life Care Medical and Sterling Local Government. All Sterling Emergency Dispatchers are trained and certified in Emergency Medical Dispatching (EMD). This training provides them with the knowledge and skills to talk callers through life saving techniques while emergency equipment is en-route. Such emergencies include, but are not limited to CPR, controlling bleeding, and childbirth.

The dispatcher answering the call will be asking the following information:

  • YOUR NAME
  • TELEPHONE NUMBER
  • YOUR ADDRESS
  • LOCATION OF EMERGENCY
  • TYPE OF EMERGENCY

Please answer all of the questions the 9-1-1 dispatcher asks. They need the information not only for your safety, but the safety of responding police, fire, and ambulance personnel.

Please remember when calling from a cellular phone to verify with the dispatcher that you have reached the area you were intending to call.

When you dial 9-1-1 the first question you will be asked is:

“STERLING 9-1-1 WHAT IS YOUR EMERGENCY?”

Law Enforcement Emergencies

A law enforcement emergency is any incident of violence, crime, or accident that is in progress or just occurred.

DIAL 9-1-1 for these examples of law enforcement related EMERGENCIES:

  • Report of a crime in progress
  • Report a domestic argument
  • Report of a traffic accident where injuries may be present.

Examples of law enforcement related NON-EMERGENCIES:

  • Requests for vehicle unlocks
  • Report of lost/found dog
  • Report weather/road information
  • Information on parades, street closures, fireworks, etc.
  • Questions on school closings
  • Directions to locations within the city
  • Information on telephone numbers
  • Report of a burglary that happened while you were not at home

Fire Emergencies

Fires can grow from smoldering to an explosion of flames in three minutes or less. A delay in calling 9-1-1 may be fatal. Call 9-1-1 promptly for ANY fire, no matter how small, report of smoke, gas odors and any other emergency where life or property is in danger.

DIAL 9-1-1 for these examples of fire related EMERGENCIES:

  • Fire where life or property is in danger
  • Carbon Monoxide detectors sounding
  • Smoke alarm when fire/smoke is visible
  • Smoke alarm when no fire/smoke is visible
  • Motor vehicle accidents with injuries
  • Gas odor or suspected leaks
  • Life line alarms

Examples of fire related NON-EMERGENCIES:

  • Small spills of antifreeze/gasoline
  • Non emergency assists
  • Report controlled burning of fields or garbage

Medical Emergencies

Medical emergencies can occur at home, work, or anywhere in our community. Emergency medical incidents require immediate attention.

DIAL 9-1-1 for these examples of Medical related EMERGENCIES:

  • Chest pain/heart problems
  • Difficulty breathing
  • Motor vehicle accidents with injuries
  • Strokes
  • Falls
  • Uncontrolled bleeding
  • Choking
  • Sudden or severe illness
  • Back injuries
  • Any time someone is seriously hurt or in danger

Examples of EMS related NON-EMERGENCIES:

  • Routine transports to/from nursing homes/hospitals/residential homes
  • Elderly needing assistance

To reach Life Care Medical for business related calls please phone (970) 522-6802

Emergency Medical Dispatching

All Public Safety Dispatchers are trained as Emergency Medical Dispatchers. Emergency Medical Dispatching (EMD) is the process used by dispatchers to gather information concerning the medical emergency, properly dispatch emergency responders, and provide the caller with instructions that will provide the patient(s) with medical attention before responders arrive. These “pre-arrival instructions” can include CPR, rescue breathing, treating burns and traumatic wounds, even childbirth. Communities that employ EMD statistically show higher survival rates from 9-1-1 calls because emergency medical care can be provided in the critical moments before professional responders arrive.

EMD Certification Course

On an “as-needed” basis, throughout the year, the Sterling Emergency Communication Center offers certification courses for dispatchers, enabling them to become certified Emergency Medical Dispatchers. The four day course, taught by EMD Instructor Sheryl Lopez of the Sterling Dispatch Center, offers instruction, ending with a written and practical exam, on how to give the maximum assistance available to the “911” caller and their emergency, and how to get informed medical assistance dispatched to the victim and caller immediately. All dispatchers the staff have this certification, and re-certify on a periodic basis. Shown below is a picture of Instructor Lopez with a class of dispatchers, from various area agencies, studying to become EMD certified.